accessiBe Web Accessibility

I am extremely disappointed with my experience with accessiBe and, in particular, the way my billing and refund request was handled. I installed the accessiBe widget on my Shopify store and within approximately 10 minutes realised that the pricing was being charged in USD, which was not what I had expected. I immediately contacted accessiBe for clarification and was specifically told to deactivate the widget straight away. I did exactly that. Because I was concerned that I might still be charged, I contacted Cynthia at accessiBe several times to confirm that I would not be charged for having the widget active for such a short period of time. Rather than receiving a clear answer, my messages were repeatedly ignored and I was effectively ghosted. I was then absolutely shocked to discover that I had been charged $253 for a service that I had not actually used. I contacted accessiBe again to try to resolve the issue. Initially, I was told to contact Shopify directly, which I did. After going through that process, accessiBe eventually responded and advised me that they refused to issue a refund. So, to be clear: The widget was active for approximately 10 minutes. I realised the pricing was in USD and immediately contacted accessiBe. I followed their instruction to deactivate the widget immediately. I repeatedly contacted them to confirm I would not be charged. My messages were ignored. I was subsequently charged $253. I contacted both Shopify and accessiBe trying to resolve the issue. Despite the extremely short period of activation and the fact that I did not use the service, accessiBe refused to refund the charge. What I find most frustrating is not simply the charge itself, but the complete lack of customer service and communication when I was actively trying to prevent this exact situation from happening. Had someone simply responded to my messages when I first contacted them, this could have been resolved before a charge was ever made. Instead, I was ignored, charged a substantial amount of money, sent back and forth between Shopify and accessiBe, and ultimately told that accessiBe would keep the money for a service I did not use. For a company selling an accessibility solution that is supposed to make websites more customer-friendly, I find this level of customer service particularly disappointing. I would strongly recommend that anyone considering accessiBe carefully checks the billing currency, cancellation terms and refund policy before installing the service. My experience has left me with absolutely no confidence in the company's customer service or willingness to treat customers fairly.

Setup was straightforward, and the widget has been a valueable addition to our Shopify store. HIghly recommend it for anyone looking for an easy to use website accessibility solution.

Accessibe has been great for our website and helping it to be ADA Complaint and accessible for our customers. Customer service has always been responsive to my questions and then on boarding process was simple & educational. Thank you Accessibe team!

I feel I need to warn other owner about this., I reached out for help because I was worried about getting scammed rarely i dive deep in terms but this timeno choice, its for legal purpose app, and i found that they reserve their right to upgrade your plan themselves, in their terms within 7 days, to their sole discretion!!! Talk about a one-way scam picking in your wallet (and not cheap eithe); that’s the worse type of scam, the legal type hiding terms in their conditions. I reached out, was greeted by a bot repeating the sam thing over and over again, and after a while someone replied but completely ignored (through 3 interactions) my main concern, pastingf something completely different. And probably a template or something I was really worried about how they could just charge me more whenever they wanted, but she just went on about other stuff. this is the really concerning part paste from terms directly "If you do not implement a Subscription Upgrade within seven (7) days of such notification an automatic Subscription Upgrade will be implemented so that your Subscription is appropriate to the Subscription Plan applicable to your Customer Website (at our sole discretion)." Basicallly, they can decide to upgrade my plan and charge me more without me agreeing to it. That's not okay at all!I don’t have unlimited money, what kind of company does this i ask you! Also, they claim to have people working 9-5, but when I messaged during those hours, I still only got robot responses. It's ridiculous. The worst part was that I couldn't even close the chat window. It kept popping back up every time that annoying bot sent me the same copy paste message; it will drive you crasy believe me. Show more

Great customer service. Pricing is fair. Implementation could not have been easier. Show more