Bold Subscriptions App

A merge was required for an updated subscription version, was never informed that old version needed to be uninstalled, therefore was double charged for nearly 3 yrs before I noticed the charges. Offered 6 month refund, which is better than nothing. Merge was stressful and confusing with very little communication. Just I needed to merge accounts or my subscription accounts would be deactivated. Yet, they still charged me for nearly 3yrs even though the app was irrelevant! Infuriating!

No review text provided.

bold subscription app not opened

This app took down my shop for 48 hours before I was able to diagnose that it was their update that took down my store. When I worked with them to fix it, they refused to offer me a refund for even a single month of their service unless I was willing to give them full access to my store to diagnose the problem. I explained to them that their negligence operating at a base level made it impossible for me to trust them with full access to their store and I asked them to cancel and give me a refund. They held my store and subscriptions hostage for weeks before I was able to migrate away from them, uninstall the app, report them to Shopify, and file chargebacks (that I won because I had it in writing from them that they refused any refunds while holding my site hostage). They are friendly until a problem arises. Beware.

I needed help and my issue was resolved promptly and effectively. Thanks to Daniel in particular who was very efficient and effective :)