Chatway Live Chat & AI Chatbot

After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver! The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough. They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops. If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.

"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"

support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.

The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.

I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.