Omega ‑ Multi Snapchat Pixels

I was evaluating this app for my Shopify store and needed some assistance before deciding whether to subscribe. Nearly a month ago, I contacted Omega through this app’s live chat. Since the automated system asked me to categorize my request, I selected the “Critical Issue” option in the hope of reaching a support representative more quickly. Unfortunately, apart from the automatic acknowledgement message, I never received any follow-up from a real support agent. As a potential customer, I expected at least a response before deciding whether to subscribe. In my opinion, if a company cannot provide basic pre-sales support, it raises concerns about the level of assistance customers can expect afterward. Based on this experience, I decided not to subscribe and chose a different solution instead.

Tracy is really professional rep which helped us with our problems , although there are tracking issues which don't usually happen with Native Snapchat Sales channel, we hope to get this fixed.

wowww , incredible customer service and deserve every penny thanks Lynn you are amazing Show more

Seems to work well and the support, especially Vincent has been of great help so far. Can definitely recommend! Show more

Life Saver App! Had an issue about tracking my purchases and Tracy helped me. I appreciate her quick response and she fixed an issue in a few seconds. Now everything works great Show more