StoreCensus
Return Prime:Return & Exchange icon

Return Prime:Return & Exchange

Unclaimed Listing
Managed by StoreCensus • Not verified
Return Prime is a returns & exchanges platform for growing D2C brands. Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support. Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support. more Branded return portal that connects to your WMS, carriers and helpdesk Auto-approve or reject returns with rules on reason, product and return window. Decide when customers pay a price difference on exchanges, or waive it fully. Generate return labels, track shipments and send status updates automatically Recover revenue with exchanges, store credit and upsells inside the return flow.
4.9
670 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

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Why Choose Return Prime:Return & Exchange?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Always free

Free

Free access for first 14 days, 5 returns/month, Send automated return labels, Unlimited return reasons, Refund to card

Get Started Free

Grow

$19.99 / month

Everything in free plus, Refund to store credit, Convert returns to revenue, Promote store credit refunds, Email + SMS + Whatsapp

Choose Plan

Grow - Boost

$49.99 / month

Everything in Grow plus, Offer In-store returns, Returns portal in multiple languages, Access to revenue booster upsell feature

Choose Plan

Thrive AI

$79.99 / month

180 Requests per Month, All Features in Grow Plan, Intelligent Exchange Discount, Intelligent Return Fees, Fraud Prevention, Category Level Insights, Customer Profile based Incentives, Account manager + 24/7 live support

Choose Plan

Scale

$149.99 / month

Everything in Grow-Boost plus, Custom pricing as per your store volume, Dedicated account/revenue manager, Access API

Choose Plan

Key Features

  • Advanced support capabilities
  • Advanced customer capabilities

Customer Reviews

4.9
670 reviews
Anonymous
2026-08-08

No review text provided.

Anonymous
2026-07-28

No review text provided.

Anonymous
2026-07-27

Works well. Customer service was great!

Anonymous
2026-07-27

This is a great app. It works flawlessly and has a lot of useful features. It has really improved the efficiency of our return process, so I can recommend this to any Shopify owner. Great customer service and always developing. Very intuitive, and it just works.

Anonymous
2026-07-18

Great app for return and exchange

Frequently Asked Questions

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 349
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11 installs
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35 installs
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27 installs
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Return Prime:Return & Exchange Market Intelligence

Active Installs

2,420

Market Penetration

0.1%

of 4,786,323 active stores

Return Prime:Return & Exchange | 2026 Reviews, Features & Pricing | Shopify App