StoreCensus
Rich Returns & Exchanges icon

Rich Returns & Exchanges

Unclaimed Listing
Managed by StoreCensus • Not verified
Automate returns & exchanges. Convert refunds to revenue with self-service returns. Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations. Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations. more Self-service portal on your domain: branded, mobile-friendly, no login required. Shop App integration (US merchants): much more returns retained as revenue. Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation. Exchange-first flows: incentivize swaps and store credit over refunds.
4.9
68 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

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Why Choose Rich Returns & Exchanges?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Standard

$19 / month

10 monthly returns ($1 per extra return), Branded Returns Portal, Automated Prepaid Return Labels, Customer Notifications, Custom Return Reasons

Choose Plan

Pro

$39 / month

50 monthly returns $0.75 per extra, All Standard Features, Variant Exchanges, ResolutionHub, Analytics, Multi-Language Portal, CSV Export

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Premium

$99 / month

100 monthly returns $0.5 per extra, All Pro Features, Advanced Rules (10 included), Reports & Trends, Auto-Refunds, Automatic Exchanges

Choose Plan

Plus

$199 / month

500+ monthly returns (scalable), All Premium Features, Custom Domain, International Labels, Auto-Tracking, API Access, Stripe Integration

Choose Plan

Key Features

  • Advanced integration capabilities
  • Advanced customer capabilities

Customer Reviews

4.9
68 reviews
Anonymous
2026-06-12

Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who values simplicity.

Anonymous
2025-05-26

App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.

Anonymous
2025-04-30

If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!

Anonymous
2025-03-05

Rich Returns has amazing customer service and is really easy to setup :).

Anonymous
2025-02-28

Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very pleased with our decision.

Frequently Asked Questions

Shopify App Installs

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Rich Returns & Exchanges Market Intelligence

Active Installs

63

Market Penetration

0.0%

of 4,786,323 active stores

Rich Returns & Exchanges | 2026 Reviews, Features & Pricing | Shopify App