ShineOn: Print On Demand

I’ve been using ShineOn for years and unfortunately the service and support have become increasingly unreliable. The biggest problem is when something actually goes wrong. Urgent issues often require 4-5+ escalations and repeated follow-ups just to get a concrete answer. We’ve dealt with delayed/lost shipments, failed deliveries, customer disputes, and orders approaching marketplace deadlines, yet support frequently responds with apologies and “still under review” instead of solutions. Simple requests are usually handled, but when your business genuinely depends on their support, getting someone to take ownership of an issue has become extremely difficult. After years of doing business with ShineOn, it’s extremely disappointing to see the service reach this point. I really hope they improve their support, logistics communication, and accountability

I have been waiting for answers since March, had my store set up by them only to find out I can't do a darn thing with it. Waste of time and money

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I have been dealing with Shineon for a few years now and have always had a great experience. My experience in the last month has also been phenomenal, as my orders have been processed very fast and the customer service team has also been very helpful.

We love the ShineOn products.