Omega Twitter Pixel,Conversion

I contacted Omega through this app’s live chat on June 14th and never received any actual support through that chat. After waiting for more than two weeks, I followed up again. Instead of addressing the conversation that had been sitting unanswered since June 14th, the support representative repeatedly referred me to an email thread regarding a completely different Omega application. Even after I clearly explained multiple times that I was talking about Omega Twitter Pixels, and provided screenshots showing the original chat history, the replies continued referring to the unrelated Facebook Pixel support case instead of the issue I had raised through this application. The responses felt generic and disconnected from the documented conversation, leaving me with the impression that my messages had not actually been reviewed. For me, customer support is just as important as the software itself. Waiting more than two weeks without receiving support through the app, only to be redirected to an unrelated case, is simply unacceptable. Based on my experience, I cannot recommend this app.

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After trying this app, I don't understand how there aren't any other ratings less than 5 stars. The data being sent to X is riddled with errors (incorrect prices, "NaN" being passed as the order value, no server events for an action, too many server events for an action, etc) and the ads attribution that results from it is worse than just the X pixel alone. Somehow the X browser pixel itself can attribute sales to a given campaign better than this app's server side attribution which should never be the case and entirely defeats the purpose of having an app like this.

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