Webrex: AI SEO, Schema JSON‑LD

I’m not normally one to leave negative reviews, but I was genuinely appalled by how unprofessional this support interaction was. Support representative name ending in “rav”. I was already on a free trial of the roughly US$10/month paid plan and contacted Webrex because Google Merchant Center was still showing schema-related issues even after I had completed the relevant setup in the app. I wanted a simple technical answer: what exact schema was causing the issue, where was it coming from, and why was Merchant Center still failing? Instead, I had to repeatedly push for basic information. When I asked where the supposedly outdated schema actually was, I was told: “You have to check manually on each product, collection pages.” When I asked what exactly I was supposed to check: “The Schemas that are injected by you manually.” They still had not actually identified the offending schema. The conversation then became increasingly focused on selling me a much more expensive plan: “Trust me, currently you are in the Free Plan, Right ?” despite me already being on the paid plan’s free trial. Then: “So give a Chance to our Plus” “Free for 13 Days, pay only if you like after Trial” “I am not telling you to buy, just give it a try for 13 Days ??” I even explicitly said: “I am not asking for a general explanation or an upgrade recommendation. I need the specific technical source of the error first.” Even after that, the support conversation continued to revolve around moving me from around US$10/month to the US$99.99/month Plus plan instead of properly diagnosing the issue I had contacted them about. The pricing for multilingual schema is also incredibly poor value. If you need schema across multiple languages, Webrex pushes you toward the US$99.99/month tier. I moved to another Shopify SEO app that gives me multilingual schema across my translated storefronts, image optimisation and a large range of additional SEO tools for a tiny fraction of that price. The whole interaction felt careless, evasive, greedy and sales-driven rather than professional technical support. A customer should not have to fight for a straight answer while being repeatedly pushed toward a subscription costing roughly ten times more. Buyer beware if you run a multilingual store. This was enough for me to lose confidence in Webrex completely, and I have decided to move away from the app.

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I have been with Webrex for 10 months now and I have to say I'm impressed with the results we've seen. One of the most impressive experiences I've had was recently when I had an issue and opened a chat for help. The response was very quick and pinpointed the issue as being caused by another app I was using. The support person took the issue in stride and made the fix right on the spot. Done, bada bing, bada boom! This is extraordinary service at it's best. I highly recommend Webrex and their amazing team.

Thank you Arpan! Very Helpful!