Xero, QuickBooks or MYOB Sync

DO NOT USE, I installed this app and it didn't work, it would send me emails , I would log on but everything appeared fine. When I contacted support to have the historic transaction uploaded (it was 9 months that didn't work) they told me I would have to upgrade my membership ($460USD) for them to be able to do THE JOB THEY HAD BEEN PAID FOR FOR THE ENTIRE TIME. Absolute criminals

The app doesn't work as advertised. We are trying to link the SKU from Shopify to the Item Code in Xero. The app is supposed to be able to do that according to the information provided in the app details before purchase and setup. There is no way to speak directly to anyone from support except by sending a form from their website. No chatbot, no direct message, nothing. You are not guaranteed a response until they email back. When they email you back, the support person will not be able to actually solve any problems. We have been waiting for our case and problem to be raised with the 'senior technical team' for more than a month. The senior technical team has been added as an advisor to our Xero account but have not logged in, which implies that they haven't even looked at our case yet. After undergoing the cumbersome and disruptive process of transitioning to this app for our reconciliation, we are now going to give up and move to a different solution due to their complete lack of support.

Absolutely appalling experience. This is the worst support I have dealt with on Shopify. For over two weeks, I have tried to get help with basic account reconciliation. This is not a complex request. Each reply takes several days. Every response looks copied from the previous email. No questions answered. No progress made. There is no sense that anyone actually reads the messages. It feels like talking to a bot stuck in a loop. If this is a human team, the process is broken. They advertise Zoom support. In reality, requests for a call are ignored every time. No follow-up. No explanation. Just silence. I paid USD 156 upfront for a full-year plan. That decision was a mistake. I now need to switch apps urgently because this one blocks core accounting work. I am seeking a refund. Avoid this app if you value your time, money, or sanity. Do not rely on Amaka for anything critical.

Love the service! Ara is very patient and helps out a lot. Very easy to set up. Show more

We use Amaka to sync Shopify with Xero. The integration setup was easy to follow, and the customer support is amazing. The staff are very knowledgeable and have quickly resolved any issues we've had. Show more