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ZigZag Returns & Exchanges icon

ZigZag Returns & Exchanges

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Managed by StoreCensus • Not verified
Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks. Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks. more Domestic and international returns back to UK from 30+ countries internationally Save the Sale with Shop Now and Shop Later features by ZigZag Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates One-click refund approval and original order updating for exchanges Customisable notifications to keep customers informed and reduce support efforts
4.7
225 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

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Why Choose ZigZag Returns & Exchanges?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Free

Free

Ready-to-Use Order-Synced Returns Portal, Unlimited returns management, Ready to use UK carrier return services, Refund deduction to reduce return costs, Full tracking visibility, Auto-generate labels on approved returns, Up to 10 return reasons, Actionable insights from returns data

Get Started Free

Silver

$20 / month

100 returns a month, Evri, Yodel & DPD labels or upload own, Portal, Analytics, Return window & rules, Customer & retailer updates, Shopify Plus Retailers Compatible, & more

Choose Plan

Gold

$50 / month

300 returns a month, All features in Silver, Auto one-click refunds, Auto-exchange order creation, Store credit, Custom email templates, Shopify Plus Retailers Compatible, & more

Choose Plan

Platinum

$199 / month

Everything in Gold plus:, 500 returns incl. + pay-as-you-go, Exchanges across variants and categories, Shop Now swaps on higher-value, Shop Later incentives with bonus credit

Choose Plan

Platinum

$500 / month

3500 returns per month, All features in Silver & Gold plans, Portal styling assistance, 1 hour support response time, Tech support, Shopify Plus Retailers Compatible, & more

Choose Plan

Key Features

  • Advanced support capabilities
  • Advanced customer capabilities

Customer Reviews

4.7
225 reviews
Anonymous
2025-10-31

Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.

Anonymous
2025-09-17

A prompt and helpful support chat service. Thank you.

Anonymous
2025-03-25

Great easy to use returns and good customer support

Anonymous
2025-03-11

Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.

Anonymous
2025-03-07

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

Frequently Asked Questions

Shopify App Installs

No install data available

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ZigZag Returns & Exchanges Market Intelligence

Active Installs

219

Market Penetration

0.0%

of 4,786,323 active stores