Trouble Tracker | Chargeback
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Why Choose Trouble Tracker | Chargeback?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Key Features
- Advanced customer capabilities
Customer Reviews
My store has been open for almost 2.5 years without a single chargeback. One chargeback was submitted from a customer for product they received and returned past our return period...and sent to an address where I am NOT located. Not only did I submit full transcripts of conversations with this customer that occurred over a 2-week period, I also emailed a copy of our return policy, proof that the item was NOT sent to my location, they FAILED to include this documentation and sumitted a generic letter which wound up being rejected. Because of that, my store was removed from the Shop Pay app which is a HUGE referral business for my store. I wish I could SUE them.
Amazing app with an even better team! The app runs seamlessly in the background with very little to no attention needed by our team unless there is an issue with an order (which is what we wanted!). The Shipstation integration helps with fulfillment communication and keeps questionable orders from being shipped while they are under review by the Trouble Tracker Team. Overall - this app is great and we are very happy we switched to it! Show more
Chargeback Resolver has been a game changer with disputing and winning chargebacks! The team is easy to work with and they take full control over the process, making it more efficient for our team! Show more
Great service! By relying on Trouble Tracker we've been able to win more chargebacks and recover more time to focus on our own operations. Highly recommend. Show more
We moved to Chargeback Resover from another "solution" that was no longer working for us. We have been VERY impressed with the hard work that the Trouble Tracker team has put in on our behalf and look forward to continuing to work with them. We would recommend this solution to anyone that deals with the inevitable fraudulent transactions that you encounter when doing business on the internet. Show more
Frequently Asked Questions
Shopify App Installs
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Kount
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ChargePay‑Chargeback AI Agent
Recover lost sales from chargebacks with AI-built evidence and automated dispute responses. When chargebacks hit, you lose the sale, pay fees, and spend hours fighting disputes. ChargePay detects disputes and pulls order and shipping data. Its AI builds chargeback evidence and submits tailored responses to issuers. We have handled 80,000+ cases. Includes fraud screening, chargeback alerts, prevention AI, and order validation. Tailors evidence to issuer reason codes. Dashboard shows chargeback analytics and trends. Setup takes two minutes. Works with Shopify Payments, Stripe, and PayPal When chargebacks hit, you lose the sale, pay fees, and spend hours fighting disputes. ChargePay detects disputes and pulls order and shipping data. Its AI builds chargeback evidence and submits tailored responses to issuers. We have handled 80,000+ cases. Includes fraud screening, chargeback alerts, prevention AI, and order validation. Tailors evidence to issuer reason codes. Dashboard shows chargeback analytics and trends. Setup takes two minutes. Works with Shopify Payments, Stripe, and PayPal more Recover chargeback revenue with AI automatically building evidence reason code Block risky orders to prevent chargebacks using AI identity and order validation Send AI responses with order records and receipts to contest chargebacks Track dispute status and send chargeback alerts before reply deadlines via email Show chargeback analytics and case history to spot dispute trends and costs
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Spotrisk detects risky orders and verifies buyers to protect revenue and prevent chargebacks Stop worrying about chargebacks and fraud for your ecommerce store. Spotrisk analyzes thousands of data points like website behavior, IP address and buyer contact details to spot and prevent fraud before the order is processed. Join the Spotrisk safety network to access and add to a global ecommerce block list. Like a security camera for your online store, let Spotrisk keep an eye on risky customers and protect your revenue. Stop worrying about chargebacks and fraud for your ecommerce store. Spotrisk analyzes thousands of data points like website behavior, IP address and buyer contact details to spot and prevent fraud before the order is processed. Join the Spotrisk safety network to access and add to a global ecommerce block list. Like a security camera for your online store, let Spotrisk keep an eye on risky customers and protect your revenue. more Automatically detect and flag risky orders Verify buyer purchase with one click so you can ship with confidence Prevent bad actors from future attempts with Smart Blocking Advance rules and block lists to customise Spotrisk to your needs
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Trouble Tracker | Chargeback Market Intelligence
Active Installs
2
Market Penetration
0.0%
of 4,786,323 active stores