CustomerGenius
Information last verified: Never
Find Shopify Stores Using CustomerGenius
Discover which Shopify stores are using this app. Filter by revenue, industry, location, and more.
Why Choose CustomerGenius?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Key Features
- Advanced integration capabilities
- Advanced customer capabilities
- Advanced email capabilities
Customer Reviews
CustomerGenius helped us uncover a fraud issue we didn’t even know we had: customers creating multiple accounts with different emails to reuse first-time purchase discount codes. Thanks to the app, we identified several real cases — including one person with more than 25 orders under different identities. In the most recent case, we were able to spot the pattern the same day it happened, before the order was even shipped. It’s easy to install and set up, and it has helped us recover money we otherwise would have never known we were losing. I’d definitely recommend it to any store using welcome, affiliate, or referral discounts. Also, Phillip, the owner, was very helpful and stayed on top of everything throughout the installation and our first few uses. Great support from day one!
We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails. One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)
Frequently Asked Questions
Shopify App Installs
No install data available
Alternatives to CustomerGenius
Explore similar apps to CustomerGenius
Fraud Falcon ‑ Block Blacklist
Blacklist repeat chargeback customers by email or address. Auto-cancel, refund and restock. Stop chargebacks with a fraud filter you control. Build a chargeback blacklist: block customers by email, name, address, ZIP or IP, or block by Shopify risk level, disposable emails and bot signals. When a fraud rule triggers, choose the action: cancel with automatic refund and restock, hold for review, add tags, or receive email alerts. A setup wizard analyzes your store and suggests fraud rules tailored to your business. Allowlist trusted customers so their orders skip checks automatically. Stop chargebacks with a fraud filter you control. Build a chargeback blacklist: block customers by email, name, address, ZIP or IP, or block by Shopify risk level, disposable emails and bot signals. When a fraud rule triggers, choose the action: cancel with automatic refund and restock, hold for review, add tags, or receive email alerts. A setup wizard analyzes your store and suggests fraud rules tailored to your business. Allowlist trusted customers so their orders skip checks automatically. more Blacklist repeat offenders by email, name, address, ZIP or IP address Build fraud rules with 35+ conditions: risk level, email, shipping country Choose actions: cancel orders, auto-refund, restock inventory, or hold review Setup wizard analyzes your store and suggests rules tailored to your business Allowlist trusted customers so their orders skip fraud checks automatically
Chargeback Dispute Specialist
Chargeback Specialist fights, wins and prevents Chargebacks & Fraud for you, hands-free. Stop losing revenue to chargebacks, disputes and fraud. Chargeback Specialist combines AI automation with human experts review to detect, fight and prevent disputes hands-free. Works with Stripe, PayPal, Klarna and almost all processors, recovering losses and keeping dispute rates low. Already using Chargeback, Chargeflow, Disputifier, Chargeblast or any other prevention provider? Our app works alongside - fighting Chargebacks with AI + Visa/Mastercard certified specialists. Use our Free Trial. Stop losing revenue to chargebacks, disputes and fraud. Chargeback Specialist combines AI automation with human experts review to detect, fight and prevent disputes hands-free. Works with Stripe, PayPal, Klarna and almost all processors, recovering losses and keeping dispute rates low. Already using Chargeback, Chargeflow, Disputifier, Chargeblast or any other prevention provider? Our app works alongside - fighting Chargebacks with AI + Visa/Mastercard certified specialists. Use our Free Trial. more AI powered dispute responses tailored to your store Evidence reviewed by Chargeback professionals for higher accuracy Reduce chargebacks and fraudulent disputes before they escalate One click Activation - No technical setup required.
Spotrisk: Fraud Protection
Spotrisk detects risky orders and verifies buyers to protect revenue and prevent chargebacks Stop worrying about chargebacks and fraud for your ecommerce store. Spotrisk analyzes thousands of data points like website behavior, IP address and buyer contact details to spot and prevent fraud before the order is processed. Join the Spotrisk safety network to access and add to a global ecommerce block list. Like a security camera for your online store, let Spotrisk keep an eye on risky customers and protect your revenue. Stop worrying about chargebacks and fraud for your ecommerce store. Spotrisk analyzes thousands of data points like website behavior, IP address and buyer contact details to spot and prevent fraud before the order is processed. Join the Spotrisk safety network to access and add to a global ecommerce block list. Like a security camera for your online store, let Spotrisk keep an eye on risky customers and protect your revenue. more Automatically detect and flag risky orders Verify buyer purchase with one click so you can ship with confidence Prevent bad actors from future attempts with Smart Blocking Advance rules and block lists to customise Spotrisk to your needs
Want to see how CustomerGenius ranks in Shopify App Store search? See which keywords CustomerGenius ranks for and how it compares to alternatives in organic App Store discovery.
CustomerGenius Market Intelligence
Active Installs
1
Market Penetration
0.0%
of 4,786,323 active stores